At Jyoti Home Appliance, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to make things right.
1. Return Eligibility
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Returns are accepted within 7 days from the date of delivery.
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The product must be unused, in its original packaging, and in the same condition as received.
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Products damaged due to customer misuse or wear and tear are not eligible for return.
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Customized or special-order items may not be returnable unless defective or damaged upon arrival.
2. How to Initiate a Return
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Contact our customer support within 7 days of delivery at:
📧 jyotihomeappliances2004@gmail.com
📞 9108018486 -
Provide your order number and reason for return.
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Our team will guide you through the return process and provide a return authorization if applicable.
3. Return Shipping
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Return shipping costs will generally be borne by Jyoti Home Appliance if the return is due to product defects, damage, or incorrect item.
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For returns due to buyer’s remorse or change of mind, the customer will bear the return shipping cost.
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Please use a reliable courier service with tracking for returns.
4. Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7-10 business days.
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Refunds will be issued using the original payment method.
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Shipping charges are non-refundable unless the return is due to our error.
5. Damaged or Defective Items
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If you receive a damaged or defective product, please notify us immediately with photos.
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We will arrange for a replacement or full refund after verifying the issue.
6. Cancellation Policy
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Orders can be cancelled within 24 hours of placing the order.
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After dispatch, cancellation is not possible, and the return policy applies.
7. Contact Us
For any questions or assistance related to returns and refunds, please contact us:
📧 jyotihomeappliances2004@gmail.com
📞 9108018486
🏢 644 RBI Layout, Opposite Elita Promenade, JP Nagar 7th Phase, Bangalore, Karnataka, India, 560078